Packages are usually shipped within one day after receipt of payment. They are delivered via Colissimo within 48 hours (working days) after sending with a tracking number. The parcel will be delivered without signature.
The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
The hotel stays and other services (spa, restaurant …) are neither exchangeable nor refundable.
The items in the shops are exchangeable but not refundable within 14 working days. Return shipping costs are the responsibility of the customer with the exception of t-shirts and sweatshirts.
For your return requests contact firstname.lastname@example.org